Terms & Conditions

Please read these Terms and Conditions carefully before using this website operated by Executive Doors and Mouldings.

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the website.

Request for Quotes

If you wish to purchase any product or service made available through our website, you must first request a quote for the products or services. You may be asked to supply certain information relevant to your purchase including your name, address and contact details. You will be contacted by email at the earliest opportunity during normal business hours with a quotation.

Acceptance of Quote

If the quotation we have provided is accepted by you, you must indicate your acceptance either by email or, if you have a credit account, by forwarding your purchase order.

If you are a cash customer, we must receive payment of the price of the products and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. You will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Currency

All sales are in Australian dollars. All sales will include GST. No orders will be accepted from purchasers outside Australia.

Payment Options

We accept VISA, MASTERCARD, Cheque (subject to clearance), Bank Transfer (direct deposit), COD, Pick Up and Pay, Details on File, or Phone for Payment Details. COD payments will be subject to a COD charge.

Payment options will be detailed on the invoice we send you once your order is accepted

Shipping

Shipping costs depend on your location and the item purchased.   The actual shipping costs will be advised as soon as we process and confirm your order.

Shipping Delays

Orders are generally shipped within three to four working days if the item is in stock. If the item is NOT in stock, then it will take approximately two weeks for delivery.

We do NOT take any responsibility for late shipment(s). However you will be notified via email when your shipment has left for delivery.

Sales Tax

Prices listed include a charge for GST.

Availability

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Refunds & Returns Policy

Please choose carefully as refunds will not be given if you simply change your mind.

If goods are found to be faulty – a refund will be given if returned within 30 days of purchase with original receipt.

Products sold with a manufacturer’s warranty will be subject to the manufacturer’s terms and conditions but must be returned in good condition and with the original receipt as proof of purchase from this store.

If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

Any products returned to us for a refund or exchange should be returned to us in their original condition and carefully packaged.

When making a refund, we will credit our delivery charges if the reason for return is because of our error or if the products are damaged, defective or of incorrect quantity.

To return any products contact Customer Services or take them to our Malaga store. You must provide us with the original invoice, despatch note or other proof of purchase.

If you do not receive products ordered you should notify us within 21 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

If the products are returned because of a change of mind, no refund will be given.

Final decisions on refunds, exchanges and credit notes are left to the discretion of the business owner or manager.

Credit Account

Regular customers may be invited at our discretion to open a credit account. This will not normally be offered to customers without a purchasing history with us. Separate terms and conditions apply to these accounts. Details may be found on our credit application page.

Governing Law

Executive Doors and Mouldings reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. The laws of the State of Western Australia, Australia, shall govern these terms and conditions and use of the website and the user submits to the jurisdiction of the state of Western Australia with respect to any dispute relating to use of the website or content.